How to Communicate with an Applicant Through the ATS System
In this article, we will outline the steps for communicating with an applicant directly through the system. This feature enables you to send messages within the employee profile, eliminating the need to switch back to your email.
Navigate to the menu (3 lines in the upper left corner) Team> Recruitment>Candidates>Job Applications
There are two ways to access the communication feature:
From the Job Applications dashboard, select the applicant you wish to communicate with, then click on "Communicate" in the upper right corner.
Within the applicant's profile, click on "Communicate" in the upper right corner.
Once you select communicate:
If pre-made templates are available, you can select one for your message—this step is optional.
- This feature is convenient as it eliminates the need to draft a new email body each time.
In the "From" field, enter any preferred email address.
- For communication with applicants moving forward in the hiring process, it’s best to use your own email so replies go directly to your inbox.
- If you’re sending a rejection email, you may use noreply@greenleafbizsolutions.com.
Enter the subject in the subject line.
Enter the message you would like to send.
- If you are using a template, the message will be auto-filled.
You can add an attachment using the paperclip to the communication
Click send when ready
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