How to Reset Password

How to Reset Password

Purpose 

This document outlines the process of completing a password reset within the Green Leaf Elevated System.

Please be aware that this guide is not all encompassing and that password resets are customized per client. If you have any questions regarding a specific password reset within your system or its purpose, please reach out to your Payroll Specialist or the payroll@greenleafbizsolutions.com email for more information.

 

 

 Step 1: Login  into your Portal

Below is an example of a standard Elevated login screen. Depending on how your company is configured, you may see additional fields or customized content.

 

 

 Step 2 :  Update Password

If your employer allows users to change or update their own passwords, you will see the blue Forgot your password? link at the bottom.

 

You will also be able to change your password from My Information> Change Password whenever desired (shown below).

 

 

  Step 3: Change Password

Once you've followed these steps and clicked Change Password, your password should be successfully updated, and you can continue using your account with the new credentials. If employees are not permitted to change passwords, you will need to contact your manager, administrator, or internal help desk to have them change your password.

    • Related Articles

    • Credentials - User Name, Password, Login.

      By default, when you add a new hire, as soon as you activate the "account"/employee profile, the new account (even if this is adding an accountant) will receive an email with a login landing site, company short name, user name and the password ...
    • Locked Employee Account Troubleshooting

      This article will cover how you can troubleshoot in the event that an employee's account becomes locked out. We will first review how you can determine the current reason an employee is locked out as well as how you can look at historical lock out ...
    • MFA & Password Policy Updates (August 2023)

      Green Leaf is implementing a new set of security measures this year within the Elevated Platform to keep your organization's data safe and secure 24/7. Our system has always utilized Two-Factor Authentication to log in (i.e., receiving a code to your ...
    • Manager Time Keeping Step By Step Guide

      This article will cover all details related to timekeeping, including profiles, timesheet edits, approvals, managing time change requests, and time-related reports. The video at the end of the article will walk through the employee experience leading ...
    • View Your Tax Tickets

      If you'd like to be able to view your tickets and progress within the Green Leaf Ticket Portal, you can request access in your ticket. As soon as the Access Request has been received the Tax Agent can grant you access. At which point, an email will ...