How to Reset Password

How to Reset Password

How to Reset Your Password

If you forget your password, have entered it incorrectly too many times, or don't know if you've ever received one in the first place, follow the steps below to regain access to your Elevated account.


Login Page Example

Below is an example of a standard Elevated login screen. Depending on how your company is configured, you may see additional fields or customized content.
User-added image

How To Change a Password

If your employer allows users to change or update their own passwords, you will see the blue "Forgot your password?" link at the bottom (shown above).  You will also be able to change your password from My Info Icon > My Information > Change Password whenever desired (shown below).



If employees are not permitted to change passwords, you will need to contact your manager, administrator, or internal help desk to have them change your password.

How To Unlock an Account
Accounts can lock for a number of reasons, but the most common scenario is a security precaution that the account becomes
automatically locked after 72 hours of no password change since initial creation. The employee will not be able to clock in or login via the web interface or via the mobile app after this time until the "Locked" box is unchecked by a manager on the Employee Profile.

For Employees, please reach out to your manager, administrator, or internal help desk.

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