Tax Notice Process - Submit Ticket

Tax Notice Process - Submit Ticket

Payroll Tax Support Requests

Need assistance with a payroll tax matter? Use this form to notify Green Leaf of tax notices, payroll corrections related to tax, employee social security and legal name updates, or tax jurisdiction changes.

How to Submit a Request

Click Submit and follow the prompts within the form. Please include as many details as possible and upload any supporting documentation to help us review your request efficiently.

Common Reasons to Submit

1. Tax Notice Received

Submit if you receive an IRS, state, or local payroll-related notice regarding filings, payments, penalties, rates, or account updates.
Please upload the complete notice. Green Leaf can assist with periods beginning on your first payroll check date processed with us.

Quarter Dates (by check date):

  • Q1: 1/1 – 3/31
  • Q2: 4/1 – 6/30
  • Q3: 7/1 – 9/30
  • Q4: 10/1 – 12/31

2. Agency Rate Changes

Submit updated notices for unemployment or other payroll tax rate or frequency changes.

3. Payroll Corrections

Examples include:
  • Void payment
  • Void & reissue payment
  • Add wages
  • Incorrect taxes
  • State-to-state corrections

Closed periods may require amendments and fees may apply.

4. Employee Name / SSN Changes

Submit for employee legal name changes, Social Security Number corrections, or both.
Prior filings may require amendments or W-2C corrections.

5. Add / Remove Tax Jurisdictions

Submit to add or remove a state/local tax account or request Green Leaf to apply for a new tax ID.
New registrations may have fees. Removed jurisdictions will be filed final where applicable, but clients remain responsible for formally closing agency accounts.

What Happens Next

Once submitted, the appropriate Green Leaf team will review your request and follow up if additional information is needed. Resolution timelines vary based on agency response times and request complexity.

Thank you for your partnership.