Errors/Alerts & Resolution
Earning was not prorated
"Earning was not prorated" or "Earning was not prorated because the employee doesn't have Autopay Schedule assigned." This alert appears during the payroll process and is simply letting you know that a salaried employee is being paid for the first ...
Pay statement was created for an employee whose status has 'Terminated' checked.
A pay statement was created for an employee whose status has 'Terminated' checked. This alert appears during payroll processing and is simply letting you know that there is a pay statement for a termed employee. When a payroll has been initiated, the ...
System added miscellaneous state tax parameter for (AGENCY): Supplemental Type
"System added miscellaneous state tax parameter for California: Supplemental Type" or "Default settings applied to all open pay statements: (please verify)." or "Employee does not work or live in the unemployment state for this pay statement." These ...
Manager #1 is receiving error message "You cannot change state of this timesheet." "Timesheet cannot be approved and will be skipped."
This error is referring to the workflow settings. Typically the workflow would be that the employee submits the timesheet, and the manager (typically Manager 1) would be the one to approve. If a manager is receiving this error, it's either because ...
Warning Skipped Employee No Data
When processing through the "Time Prep" steps of timekeeping preparing hours for payroll the step of "Reapply Pay Calculations" may yield the below error/Warning of "Skipped Employee Tori Spelling(EE NAME) (120), No Data This is completely ...
Cannot Reject Timesheets Due to Security or Workflow Settings
"Cannot Reject Timesheet(s) Due to Security Or Workflow Settings" This error will typically appear if the timesheet has been locked and/or if the workflow automatically approves/locks a timesheet, which is typical for "Salary" employees. To unlock ...
Change Request - Not Allowing Comment
If an employee states that they cannot add a comment while submitting a "Change Request" this may be due to the "New Look" not being enabled. Be sure to have the employee login and hit the toggle or "New Look" flag. This should resolve the issue. ...
Missing Payroll E/D Code For 1 Record
When pulling hours into payroll, if you receive the error "Missing Payroll E/D Code For 1 Record" it may mean that there was a new earning/deduction code that was not tied to the payroll sync (the profile that brings hours into payroll). In the ...
System Access Prevents Adding Time
If a manager is receiving the error "system access prevents adding time" when trying to approve an employee's time off. It means the group permissions did not give the manager access. Please see the steps on the solution below. Go to: Company ...