Warning: “Employee does not work or live in the unemployment state for this pay statement.”

Warning: “Employee does not work or live in the unemployment state for this pay statement.”

⚠️ Warning

“Employee does not work or live in the unemployment state for this pay statement.”

📘 What It Means

This warning appears when there is a mismatch between the employee’s assigned unemployment (UI) state and the location information on file. The system is unable to determine the correct tax jurisdiction, which can result in missing or incorrect tax calculations.

🔍 Why This Happens

This issue typically occurs due to one of the following reasons:

·       The employee’s **home address** is in a different state than the **assigned worksite cost center**.

·       The **worksite** is incorrect or outdated.

·       The employee’s **home state** does not exist as a jurisdiction in your company setup within Green Leaf Elevated.

·       Tax settings in the employee profile were not properly updated after a relocation or job change.

🔎 How to Research the Issue

1.     Open the pay statement and verify which **State Income Tax (SIT)** and **State Unemployment Insurance (SUTA)** are showing.

2.     Log in to Green Leaf Elevated and go to the employee’s profile.

3.     Review the **home address** listed under the Main Info tab.

4.     Review the **assigned worksite cost center** under the Cost Center assignment section.

✅ How to Resolve

Resolution depends on what was found during research. Common scenarios include:


📍 Scenario 1: Home address and worksite are in different states

Update the worksite cost center to either match the employee’s home address OR assign the employee to your company’s **Remote** cost center. This allows the system to calculate taxes based on the home address.

     
📍 Scenario 2: Employee's home state does not exist in the company system

Contact your Green Leaf payroll specialist to add a placeholder for the missing jurisdiction. Once added, Green Leaf will enter the appropriate agency code and assist in updating the employee’s tax settings.

After that, recalculate the pay statement and click **Review** to verify that the correct taxes are now applying.

You are responsible for registering with the applicable state agency. If needed, you can request Green Leaf to handle the application by submitting a ticket: 

📍 Final Step in Green Leaf Elevated

After making updates, always recalculate the pay statement and use the **Review** feature to confirm the proper state taxes are being applied. If the warning clears and correct taxes show, you're good to go.

Here's a video on how to walk through the scenarios and correcting the issue. 





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