⚠️ Warning
“Employee does not work or live in the unemployment state
for this pay statement.”
📘 What It Means
This warning appears when there is a mismatch between the
employee’s assigned unemployment (UI) state and the location information on
file. The system is unable to determine the correct tax jurisdiction, which can
result in missing or incorrect tax calculations.
🔍 Why This Happens
This issue typically occurs due to one of the following
reasons:
· The employee’s **home address** is in a
different state than the **assigned worksite cost center**.
· The **worksite** is incorrect or outdated.
· The employee’s **home state** does not exist as
a jurisdiction in your company setup within Green Leaf Elevated.
· Tax settings in the employee profile were not
properly updated after a relocation or job change.
🔎 How to Research the Issue
1. Open the pay statement and verify which **State
Income Tax (SIT)** and **State Unemployment Insurance (SUTA)** are showing.
2. Log in to Green Leaf Elevated and go to the
employee’s profile.
3. Review the **home address** listed under the
Main Info tab.
4. Review the **assigned worksite cost center**
under the Cost Center assignment section.
✅ How to Resolve
Resolution depends on what was found during research. Common
scenarios include:
📍 Scenario 1: Home address and worksite
are in different states
Update the worksite cost center to either match the
employee’s home address OR assign the employee to your company’s **Remote**
cost center. This allows the system to calculate taxes based on the home
address.
📍 Scenario 2: Employee's home state does
not exist in the company system
Contact your Green Leaf payroll specialist to add a
placeholder for the missing jurisdiction. Once added, Green Leaf will enter the
appropriate agency code and assist in updating the employee’s tax settings.
After that, recalculate the pay statement and click
**Review** to verify that the correct taxes are now applying.
You are responsible for registering with the applicable
state agency. If needed, you can request Green Leaf to handle the application
by submitting a ticket:
📍 Final Step in Green Leaf Elevated
After making updates, always recalculate the pay statement
and use the **Review** feature to confirm the proper state taxes are being
applied. If the warning clears and correct taxes show, you're good to go.
Here's a video on how to walk through the scenarios and correcting the issue.